Job Summary:

The primary role of the IT/AV Assistant is to ensure uniformity of service delivery in the day to day operations that facilitate the use of IT/AV equipment to enhance instruction and student learning. 

This position will play a key role in performing tasks related to the setup, distribution, repair, maintenance, and testing of IT/AV-related equipment. In addition, the position will play an active role in supporting teachers and students with their daily utilization of all AV/IT resources to support teaching and learning. 

Key Responsibilities:

• Receive and handle requests for support following agreed procedures. Respond to requests for support by providing information to enable incident resolution and promptly allocate unresolved calls as appropriate. Maintain records and advise relevant persons of actions taken.
• Install or remove AV devices using supplied instructions and tools conducting tests, correcting malfunctions, and documenting results in accordance with agreed procedures. Provide assistance to users in a professional manner following agreed procedures for further help or escalation and contribute to the development of installation procedures and standards.
• Receive and handle requests for the setting up, operating, editing and processing of events (including studio operations) using a range of specialist AV hardware and software.
• Supports the tracking, issuing and maintenance of all AV equipment utilizing the peripheral and asset database.
• In collaboration with the IT/AV team (there are two additional full time members) provides school wide classroom support for all AV/IT resources.
• Supports the preventative maintenance program (documents in database) of all AV/IT resources to ensure system integrity and performance optimization (batteries, signage, replacement parts etc).
• Assists in processing, editing, producing, and archiving audiovisual material using a range of digital tools and software.
• Undertake commissioning of new technical areas including specialist AV and IT equipment, control systems, and audio induction loops.
• Communicate effectively with clients, team members and colleagues across the school.
• Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
• Tracks all updates and all support cases utilizing the school’s ticket tracking system.
• Other duties as required from time to time.

Selection criteria:      

• College graduate, Two years’ experience in related works, technical background preferred
• Communicate effectively in both Mandarin and English
• Ability to troubleshoot a multitude of hardware and software problems and to learn/adapt to new technologies
• Technical competence and proven troubleshooting skills
• Analytical thinking with ability to use good judgment independently
• Good planning, organizational, problem solving and time management skills
• Ability to prioritize work when dealing with multitasking and ad hoc demands
• Ability to assimilate new support tasks, while retaining and developing established ones
• Ability to work independently and responsibly on assigned duties
• Ability to work on a team
• Must be willing to work flexible hours on weekdays and weekends in order to meet operational requirements
• Demonstrate achievement, flexibility, and a willingness to learn and help others.
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Ability to work within a changing business and technical environment

Work schedule 

07:15 AM to 16:15 PM, Tuesday – Friday, inclusive of a 1 hour lunch break
07:15 AM to 15:45 PM,  Saturday, inclusive of a 0.5 hour lunch break

This position will be responsiblefor early morning and Saturday caseload to ensure that events outside of normalschool hours are supported.

Interested parties, please apply through this platform. Upload your latest resume and complete the TAS Support Staff Application form (you may download a fillable PDF file or Word doc below) for our review and consideration. We will keep you posted on the status of your application.

• Support Staff Application form_Fillable_New Logo.pdf
• Support Staff Application form_SY2021_FINAL_20230928.doc