IT Technician

Taipei, TPE

Job Summary:

The primary role of the IT Support Technician is to be responsible for performing tasks related to the repair, maintenance and testing of school owned portable assets i.e. laptops and iPads.

The position will play a key role to ensure the success of the support team and ensure uniformity of service delivery in the day to day operations that facilitate the use of laptops to enhance instruction, student learning and administrative operations.

Key Responsibilities:

  • Supports the preventative maintenance program (documents in database) on the various laptop/mobile device pools to ensure system integrity and performance optimization.
  • Tests, installs, deploys, updates and maintains software utilized for the various laptop/iPad pools – a test-bed is to be maintained.
  • Maintains asset database for all TAS owned laptops documenting technical tasks, repairs and provides feedback to the IT team.
  • Supports the creation, documentation, testing and maintenance of master images for TAS owned laptops (driven by Teaching & Learning needs).
  • Collaborates with Helpdesk teams, IT support staff, IT coordinators and IT assistants to ensure that reliable systems are maintained.

Selection criteria:      

  • College or university graduated (IT related degree preferred)
  • Four years successful work experience; two years’ experience in the service, maintenance and repair of windows, and /or Apple/PC and/or Mobile devices
  • English and Mandarin fluency at an advanced level required
  • Windows and/or Microsoft certifications preferred
  • Knowledge of Windows, Apple OS X, Linux and iOS operating systems.
  • Knowledge of current trends in hard disk image, App and patch deployment
  • Ability to use good judgment independently
  • Keen sense of responsibility
  • Ability to organize and analyze complex tasks in a systematic manner
  • Planning, organizational, problem-solving and time-management skills
  • Ability to multitask and work in an environment with frequent interruptions
  • Ability to self-educate when formal instruction is not available
  • Willingness to work additional hours
  • Ability to communicate effectively with staff at all levels in both oral and written communications
  • Strong customer service orientation. Ability to work independently on assigned responsibilities
  • Ability to work in a dynamic team
  • Demonstrate flexibility and willingness

Work schedule 07:15 AM to 16:15 PM, Monday – Friday, inclusive of a 1 hour lunch break

Interested parties, please apply through this platform. Upload your latest resume and complete the TAS Support Staff Application form (you may download a fillable PDF file or Word doc below) for our review and consideration. We will keep you posted on the status of your application.