Job Summary:

To provide high-quality HR office administrative support covering general HR inquiries, personnel files and employee records maintenance, school-wide events and visitation programs, and HR office daily routines to ensure Taipei American School HR operations are not interrupted or delayed by the failure of routine support systems. 

Core Duties and Responsibilities: 

HR Helpdesk and Administrative Support

• Provide effective HR helpdesk support to all employees, including answering general HR service inquiries and greeting HR visitors.
• Provide routine administrative support, including daily HR inbox distribution, mailings, postal/parcel services, and vendor communication for office equipment/facilities.
• Administer HR Office petty cash, office supplies, and manage stock for HR materials and forms to ensure they are current and available.
• Manage payment and reimbursement requests for employee services by processing and submitting required documentation, manage purchase order submissions, and monitor status updates, while ensuring all related records are accurately maintained.
• Process annual physical reimbursement requests and other personnel expense reimbursement requests for faculty and support staff.
• Assist with work permits, ARC applications, ROC criminal records, and relevant documentation preparation.
• Support the preparation and ongoing maintenance of up-to-date employee lists and reports, including but not limited to EAP, occupational health check requirements, to ensure the effective and prompt delivery of employee services programs.

Personnel Files and HR Database Management

• Create HR personnel files (physical and digital) upon hiring and ensure all employment materials are filed securely and in a timely manner according to school policy.
• Maintain and update HRM employee and dependent data immediately upon submission to ensure accuracy for HR data audits.
• Organize HR filing rooms and serve as key personnel for accessing files based on approved requests.
• Maintain accurate and up-to-date HR webpage links, resources, and the faculty/staff online directory.
• Provide administrative and logistical support for HR visitation programs and divisional student surveys.
• Provide administrative and logistical support for employee services program events as assigned.
• Assist with employee annual contract renewal distribution and collection tasks.

Events and Visitation Programs Logistical Support and Execution

• Plan, prepare end-of-year recognition list and organize programs, communicate and manage logistics, and supervise HR-hosted school-wide events to ensure the success of the event including but not limited to:
  • error-free program and timely coordination and communication with the award recipients, presenters and participants
  • awards, food and beverage orders are planned, prepared and submitted in a timely manner
  • effective coordination with event presenters/performers to ensure required equipment and facilities are prepared, reserved and set-up per the agreed requirement & schedule
  • effective coordination with the Facilities department for facilities set-up/clean up before/after the event
• Provide administrative and logistical support for HR visitation programs and divisional student surveys. 
• Provide administrative and logistical support for employee services program events as assigned. 
• Assist with employee annual contract renewal distribution and collection tasks.

Other HR initiatives and projects as assigned. 

Selection criteria:      

• College or University graduate; major in Human Resources Management or Administration preferred.
• At least two years of full-time work experience in an HR administrative support function.
• HR Certification preferred.
• Highly effective administrative and organizational skills with deep attention to detail and accuracy.
• Ability to understand and interpret basic immigration regulations, visa, or HR-related inquiries.
• Strong IT competency, with proficiency in word processing, spreadsheet software and the ability to learn HR systems efficiently.

Position Specific Key Competencies:

• Strict confidentiality with ability to manage successfully and independently with staff concerns, issues, and sensitive information in a professional manner
• Highly effective administrative and organizational skills with attention to details and accuracy
• Ability to work independently and make sound judgment as required
• Ability to rapidly produce error-free correspondence, reports and records.
• Highly effective time management/organizational skills
• Demonstrate successful team player spirit by accommodating ad hoc requests with flexibility and professionalism

Language Proficiency:

• English: Proficiency in Intermediate English (listening, speaking, reading, writing).
• Mandarin: Native fluency (listening, speaking, reading, writing).

Work schedule: 07:30 AM to 16:30 PM; Monday – Friday, inclusive of 1 hour lunch break

To Apply 

Interested parties, please apply through this platform. Upload your latest English resume and complete the Support Staff Application form in English (you may download a fillable PDF file or Word doc below) for our review and consideration. We will keep you posted on the status of your application. Please note that direct applications via email or other channels will not be considered. Applicants are encouraged to apply as early as possible, as Taipei American School reserves the right to close the selection process at any time. 

• Support Staff Application form_Fillable_New Logo.pdf
• Support Staff Application form_SY2526.doc