Job Summary:

Deliver efficient andhigh-quality administration of employee leave, substitute systems, workschedules, and attendance management, providing essential logistical support tothe HR Office to ensure the seamless operation of Taipei American School's HRfunctions without disruption or delay.

Key Responsibilities: 

Substitution Arrangement, Coordination, and Substitute Payroll Administration

• Manage daily faculty and support staff substitution arrangements, ensuring uninterrupted class and office operations through timely coverage.
• Maintain the substitution assignment and payroll database, ensuring compliance with school policies and procedures. Ensure data accuracy, processing according to approved rates and schedules, and timely handling of substitute scheduling, assignment adjustments, and related inquiries.
• Prepare and distribute substitute monthly pay slips in accordance with the agreed schedule and standards.
• Prepare the substitute availability schedule and annual renewal report.
• Conduct new substitute HR inductions on the first day, assisting with inquiries and arrangements, and maintaining a standard induction manual guide.
• Assist with the annual review of the substitute faculty handbook.

Employee Leave Requests Administration

• Manage employee leave requests and related inquiries, ensuring that leave records are verified, accurately maintained, and updated in HR systems in compliance with school policy requirements and agreed process timelines.
• Prepare leave reports, including but not limited to daily attendance distribution, monthly leave reports, leave balance reports, annual accrued leave and ILB reports, and departing cashable leave reports.

Support Staff Attendance

• Manage support staff attendance procedures and reporting requirements, ensuring that attendance records, work schedules, work shifts, and calendars are accurately prepared, verified, and maintained in HR systems, in compliance with agreed standards and timelines.

Employee Support

• Manage and process faculty and admin bereavement airfare reimbursement inquiries, support staff bereavement flowers, and related bereavement airfare/flower payment requests.
• Assist with the preparation of new faculty welcome packs and HR meet-and-greet arrangements as needed.

Other HR initiatives and projects as assigned.

Selection criteria:      

• Bachelor degree, major in administration or human resources management preferred
• At least 5 years full time experience in HR full function or office administrative support
• Upper intermediate English proficiency and near Native Mandarin proficiency in speaking, writing, reading and listening
• Highly effective time management skills and punctuality 
• Knowledge of Taiwan employment legislation and statutory requirements, with proven experience
• Strict confidentiality with the ability to manage staff concerns, issues, and sensitive information independently and professionally 
• Strong administrative, organizational, and office skills with keen attention to detail 
• Effective communication skills in both English and Chinese, with a strong customer service orientation 
• Ability to work independently and make sound judgments as needed 
• Capacity to consistently produce error-free correspondence, reports, and records 
• Strong IT competency, with proficiency in word processing and spreadsheet software, and the ability to quickly learn job-specific systems and software as required

Work schedule: 06:30 AM to 15:30 PM; Monday – Friday, inclusive of 1 hour lunch break

To Apply 

Interested parties, please apply through this platform. Upload your latest English resume and complete the Support Staff Application form in English (you may download a fillable PDF file or Word doc below) for our review and consideration. We will keep you posted on the status of your application. Please note that direct applications via email or other channels will not be considered. Applicants are encouraged to apply as early as possible, as Taipei American School reserves the right to close the selection process at any time. 

• Support Staff Application form_Fillable_New Logo.pdf
• Support Staff Application form_SY2021_FINAL_20230928.doc